General Terms and Conditions
- It is the renter’s responsibility to ensure that all information and data stated in the contract are accurate, without any responsibility against the company.
- The renter is responsible for returning the vehicle back to the company in good condition as received the renter must return the car to the company and deliver it to the responsible employee in good condition as he received it, immediately after the end of the contract period and pay all amounts due.
- Renters or drivers must hold a valid driving license that is accepted by the United Arab Emirates authorities (please refer to the table).
- The renter must pay the rental amount in full at the time of signing the contract.
- The renter must drive, use and take care of the vehicle following the laws of the United Arab Emirates, the standards & norms followed in this regard and the conditions of this contract. The renter is responsible for damages and obligations caused by a violation, while the company does not assume responsibility.
- Drivers or renters must be at least 21 years old.
- In case of non-payment of the rental amount or violation of any of the terms and conditions of the contract, the company can remotely control and return the vehicle at any time.
- It is not allowed to drive vehicles in the desert, on unpaved roads, or on racetracks. In the event of an accident, the Insurance does not cover any damage that may occur to the car.
- The renter must not place any advertising materials, posters, or wrapping papers on the vehicle without the company’s prior consent.
- The company is not responsible for any personal belongings forgotten or lost in the vehicle.
Geographic Borders
- It is not allowed to drive vehicles outside the territorial borders of the United Arab Emirates. In case of violation, the renter must return the vehicle immediately and pay all expenses.
Kilometres
- The contract provides the number of kilometres allowed to drive. In case of exceeding them, the renter must pay an extra amount (Mentioned in the contract) for every additional kilometre.
Insurance, Accidents, and Damages
- All cars of the company are insured per the applicable law.
- The insurance type must be determined when signing the contract.
- If the reason for the accident is not attributed to the renter or driver (Green Report: “the renter not at fault”), the renter must only pay the rental fee throughout the repair period.
- When any accident occurs, the renter must pay upfront an amount determined by the competent employee at the first party. This amount is considered a payment under the calculation of the car rental value and the deductible amount estimated by the insurance company until it finishes assessing the damage. estimating the cost and duration of the repair, and approving the repair of the car. If the renter does not agree to pay the amount, the company has the right not to receive the car and the rental contract is considered valid.
- The renter must inspect the vehicle when receiving it and ensure all previous damages are mentioned in the Vehicle Check Report (VCR).
- The renter must inform the company and police of any accident or damage to the car, get an official report, and submit it to the company.
- In the event of an accident, the renter is not entitled to recover an amount or replace the car, even if he did not cause the accident.
- In case an accident occurs, including two or more of our clients. In that case, we will terminate the contracts automatically with no refunds.
- Repairs done to the vehicle by the renter or a third party aren’t allowed without the company’s prior consent. In case of violation, damage caused to the vehicle will be charged.
- The renter will be charged the cost of repairs or the vehicle value (in the event of deregistration) if the insurance company did not take responsibility due to a violation of insurance conditions or the law.
- The renter is liable for any damages – not covered in the insurance – that may be caused to the vehicle during the rental period.
- If the vehicle gets stolen, the renter must pay 30% of the vehicle price that is mentioned in the insurance policy.
Rental Period and Vehicle Returning
- Rental periods are all estimated on a 24-hour basis. Starting from the hour of signing the contract to the same hour on the next day.
- Two hours are granted for returning the vehicle. Any delay of more than two hours will be considered an entire day.
- The renter must abide by the period mentioned in the contract. If the vehicle is returned before this period, the renter cannot take the rental amount for the remaining period.
- The vehicle cannot be returned during the official holidays. Otherwise, the renter pays the rental amount for an extra day.
- The vehicle must be returned with the same level of fuel as at the time of rental. In case the fuel level is less, the renter pays the fuel price.
- If the booking is cancelled, the renter must pay the rate of the reservation period.
Other Payments and Fees
Security Deposit & Deposit Free Option
- The security deposit will be held, determined upon signing the contract. This amount varies depending on the type of car. The security deposit will be held for 30 days from the date of the car return to settle traffic violations, road tolls, or any other fees due from the renter.
- The company has the right to deduct all amounts due from the tenant for rent, violations, damages, insurance, road tolls, tax, and other charges directly from the tenant’s debit/credit card without prior consent.
Road /Toll Fees
- The renter pays road fees during the rental period.
Traffic Violations
- The renter pays the amount of traffic violations during the rental period.
- Additional fees will be collected against payment of the traffic
- If the vehicle is impounded by the police or any other authority, the renter must pay the fees of lifting the sequestration and the rental cost of the impounding period.
Value Added Tax (VAT)
- VAT will be collected concerning all payments.
Cleanliness
- The renter must return the vehicle as clean as it was at the time, they received it. Otherwise, an amount of AED 500 will be collected from the renter.
- Smoking is not allowed in the car. In case of violation, the renter must pay an amount of AED 5000.
- Pets are not allowed inside the car. If there are wastes of animals or damages caused by them, the renter must pay the costs of cleaning and repairing.
Jurisdiction
- This contract is governed by United Arab Emirates laws, and the United Arab Emirates courts are competent of decide on any dispute that may arise concerning this contract.
General Terms
- All terms, conditions, and agreements between our company, the sales associates, and the renters must be recorded in contracts before being enacted.
- The applicable U.A.E. laws govern our rental and lease agreements. All practical current and future government taxes and levies will also be imposed as required by the U.A.E. laws.
- We will not give any refund in case the renter returns the rented car before the end of the rental period.
- Renters can take photos and videos of the rented car as soon as they receive it and give back the vehicle to our team.
- We are not responsible for any personal belongings/luggage left inside the vehicle upon off-hire.
- The Premium Comprehensive Insurance (PCI) and Free Deposit features are exclusively available to individuals holding a valid international driving license.
